About our boxes.

What do I do if I’m missing something from my order?

Please email us by clicking here.

 

Do you make substitutions in your boxes?

Unfortunately we do not offer customization of boxes.  We try and offer enough variety if you have special dietary needs like dairy, gluten or grain free, but we do not make any changes.

 

How many people do the boxes feed?

That really depends on appetites, but typically each meal feeds a family of 3-4.  If you have just two people in your home, you will have extra of items to either freeze and use later or to use for breakfast/lunches. If you order a small box, expect 3 dinners, and 4 dinners always come in the large boxes.

 

Will a regular box be enough if we have big mouths to feed {aka teenagers}?

This is something we know can be an issue so we typically suggest that you select the Large box and protein add-ons or order two boxes. Then you will be sure to have a fridge full of food to keep your family happy.

 

Do you have options that work for one person?

Definitely. If you are looking for a product to feed one person, many people opt for a small box every week. Each meal leaves leftovers for lunch and most of the meals are freezable to eat later on in the month. Some folks decide to split the bounty with a friend or neighbor.

 

Does your box include pantry items?

At times we do include pantry items, but normally we list items that you will likely have in your own pantry like olive oil, soy sauce, honey, breadcrumbs, flour, stock, or seasonings. Check out our blog posts on stocking your pantry: Pantry

 

Is there a way to find out what the proteins are going to be in the box?

Every week we post the key box ingredients including the proteins in our weekly newsletter.  If you have not joined our newsletter yet, use this link to sign up! Or email and we will let you know.

  

After I place an order, when can I expect my first delivery or pickup?

All orders are due before midnight on Wednesday for delivery on the following Tuesday. Deliveries typically arrive between noon and 7pm.

 

Where do you deliver too?

Check out our Delivery Info page.

 

When I get a refund, do you credit my AF+K account or my credit card?

The refund goes back on to the card that the order was placed with.  Sometimes this takes a few days, but please let us know if you do not see it come thru.

 

How do you ensure that cold things stay cold on warm days?

We use thermal pouches and ice packs to keep things cool on warm days. You can return those items by leaving them out for our drivers on days that you are expecting a delivery. This helps us cut down on wasteful packaging. 

 

About our food.

What do you consider "local"?

We work with farmers, ranchers, and artisans from the entire state of Washington. We are always on a mission to find amazing producers and introduce you to their wonderful food.

 

Is everything offered on your website Certified Organic?

Almost all of our produce is USDA Certified Organic.  We also offer milk, cheese, grains, fruit and meat that are also certified organic, however the bottom line for all our products is that they must be produced in a sustainable and sensitive way, but they are not required to be certified.  We know our farmers, and we know where and how your food is being produced.  

 

Is your produce 100% locally sourced?

We source primarily from small and mid-sized regional farmers 12 months a year. We try and source within or near our Northwest coast delivery area. A good metric we have for local is that the easiest way for a farmer to get us their food is to deliver it themselves.  As a last resort you will see some items from California that cannot be sourced more locally.

 

About our business.

Why did you start AF+K?

The number one reason we started AF+K was because we wanted to know where and how our food was produced. We also wanted someone to make it simple to buy high quality clean food AND support local producers.

 

What did you do before you opened AF+K?

We are both architects.

 

Where are you located?

Check out our “Contact Us” page.

 

Do you have a storefront? If so what are your hours?

No, but our headquarters is open from Mon-Fri from 9 to 5.

 

Do you offer tours of your warehouse?

Occasionally we host events in our warehouse, and will definitely let you know when those will happen.

 

Do you have some association with the town of ACME?

We started in the little town of Acme, WA but moved into Bellingham in 2013.

 

What is your phone number?

360 325 1903

 

What is the best way to contact a manager?

info@acmefarmsandkitchen.com

 

What is the best way to contact the owners?

founders@acmefarmsandkitchen.com

 

Can I buy a AF+K box or bag?

We will be selling AF+K “swag” soon online. Stay tuned.

 

Do you have a membership fee?

No.



About our subscriptions.

How do I start a subscription? 

You can subscribe to any item that gives you the option towards the top of that product's page. Select subscribe and determine whether you'd like it delivered every week (7 days) or biweekly (every 14 days). Once you have started a subscription, you'll be able to make changes to that product from your account page. 

 

Can I make adjustments to my subscription? 

Sign into your account, make sure that you are signing into the site corresponding to your delivery location: SeattleBellingham and Portland 

Once you are logged into your account and on the account page, select "manage subscriptions." That link will take you to the Subscription Orders page where you'll see a list of your existing subscriptions.

Under the "actions" column, select "edit" under the product that you wish to change. From there you can change the product, change the next charge date, adjust the quantity, change the recurring frequency, change payment method and change the shipping address.*

*Note that you will not be able to cancel an order that has already been charged through the website, you will need to email us to cancel that order. 

 

Why am I not receiving a password reset email?

If you are having issues signing into your account and are not receiving a password reset email, chances are that your account has not been activated yet. Email us and we will send you an email to finish activating your account. 

 

Can I change the product that I am subscribed to? 

Yes you can*! Once you are logged into your account and on the account page, select "manage subscriptions." That link will take you to the Subscription Orders page where you'll see a list of your existing subscriptions.


Under the "actions" column, select "edit" under the product that you wish to change. Choose the product that you want to change, select edit and then select the "change product variant" link. Use the dropdown menus to select the new product you want to subscribed to and select "Save."

*Note that you will not be able to make adjustments to an order that has already been placed, you will need to email us before the order deadline to make changes to that product for the following delivery day. 

 

Can I skip a delivery date? 

Yes you can, once you are logged into your account, select "manage subscriptions." Then select "Auto-Payment Schedule" in the menus on the left hand side.* You'll see a list of charge dates and the option to skip or edit on the right hand side of the page. Determine which charge date will correspond to the delivery date that you need to skip. Use this blog post to help determine which ordering window will correspond to the delivery day and skip the date within that order window. 

*On a mobile device the menus will be a dropdown menus at the top. 

 

Can I cancel my subscription? 

Yes you can*! Once you are logged into your account and on the account page, select "manage subscriptions." That link will take you to the Subscription Orders page where you'll see a list of your existing subscriptions.


Under the "actions" column, select "edit" under the product that you wish to change. Choose the product that you want to cancel, select "cancel" and then select a reason or type in the reason why you are canceling, then select "Save."

*Note that you will not be able to make adjustments to an order that has already been placed, you will need to email us before the order deadline to make changes to that product for the following delivery day.